This business training game is an experiential learning simulation based around processing customer orders for computer equipment. Participants in the Lean Office game are asked to take on various roles. The game includes sales, customer liaison, finance, transport/logistics, operations, warehouse and supervision. The objective of the game is to highlight typical inefficiencies that are found in modern office work environments and demonstrate how simple changes can be implemented to improve effectiveness and customer satisfaction. The participants are challenged to correctly complete data on invoices and order acknowledgement forms. The game aims to cover the following key areas:
The Lean Office game takes about 3 hours to run and following a first round, the existing process is mapped and improvements agreed and developed by the team before re-running the game with the new improved processes.